Job summary:

Job description:

*** Very long term project; initial PO for 1 year and usually the project goes for 3-5 years with this customer ***  Remote

Position Description

Dialog flow Conversational AI Developer - Prefer 2- 3 years of experience

Responsibilities:

• Convert Conversational flow functional design to Dialog flow conversation flow.
• Participate in Conversational flow design session, provide feedback to design team on any technical limitations and suggest work around.
• Work with InContact IVR Orchestration development team on Technical design and define what events, intents , parameters are expected on dialog flow.
• Participate in Release management and would be responsible for promoting changes to production.
• Work with Business team on continuous improvements item like updating verbiage, fallout analysis , making recommendations

Skills Required:

• Clear communication, documentation, note-taking skills.
• Good understanding of Google Cloud (GCP) platform.
• Experience with developing conversation flows through configuring Intents, Entities, Events, Context ,Response Text/ SSML response , fallbacks on Dialogflow ES
• Good understanding of slot filling
• Compile training phrases with the help of Design and Business team to Train Intents and define entity synonyms.
• Define appropriate ML thresholds based on training
• Good understanding of how to resolve ambiguity when two or more intents have similar training phrases
• Understanding the Dialog-flow environments , promote Dialog-flow artifacts from lower environments to production.
• Python programming language.
• 2+ years of experience with all the integration patterns, authentication and authorization for Google DialogFlow

Desired Skills:

• Proficient in SQL and Stored Procedures such as in RDS Oracle DB.
• BI reports 2 years
• 2+ years experience & expertise in frontend development using HTML5, CSS3 and responsive web application development•
• 1+ years experience in Rest API integrations
• 2+ years of experience and SME of Google DialogFlow platform
• Experience with Jira, Git/SVN, Jenkins, DevOps, CI/CD
• BigQuery experience.
• Analytics, data visualization experience.
• Call center, telephony, CRM experience.
• Test driven development, automated testing experience.
• Proficient in one or more object oriented programming languanges (Java, Kotlyn, Python, C#, Golang, Dart, C/C++, Objective-C). Experience using Linux/Unix systems

Contact the recruiter working on this position:

The recruiter working on this position is Gowtham Reddy(Shaji Team)
His/her contact number is +(1) (205) 5983015
His/her contact email is gowtham.reddy@msysinc.com

Our recruiters will be more than happy to help you to get this contract.