Job summary:
Title:
Genesys Consultant
Location:
Lansing, MI, United States
Length and terms:
Long term - W2 or C2C
Position created on 08/04/2021 05:08 pm
Job description:
*** Very long term project; initial PO for 1 year and usually the project goes for 3-5 years with this customer *** onsite ***
Required Skills
- 5 years experience
- Considerable knowledge of the Genesys framework platform with experience of Genesys Enterprise routing strategy development, trouble shooting, implementation and optimization.
- Experienced in all Genesys solutions components to different customer telephony equipment (CPE) and media types.
- Strong ability to troubleshoot Genesys CTI (Computer Telephony Integration), Genesys Pure Engage (On premise), Genesys Framework, Customer Interaction Management (CIM) Platform, IVRs.
- Experience in Genesys framework version 8.0, 8.1, 8.5. Experience on Genesys Inbound Voice solution.
- Experience with Genesys Interaction Workspace/Desktop application development for customizations. Should be an individual contributor.
Contact the recruiter working on this position:
The recruiter working on this position is Gowtham Reddy(Shaji Team)
His/her contact number is +(1) (205) 5983015
His/her contact email is gowtham.reddy@msysinc.com
Our recruiters will be more than happy to help you to get this contract.