Job summary:

Job description:

*** Very long term project; initial PO for 1 year and usually the project goes for 3-5 years with this customer ***  onsite ***

Required Skills

• 5 years experience
• Considerable knowledge of the Genesys framework platform with experience of Genesys Enterprise routing strategy development, trouble shooting, implementation and optimization. 
• Experienced in all Genesys solutions components to different customer telephony equipment (CPE) and media types. 
• Strong ability to troubleshoot Genesys CTI (Computer Telephony Integration), Genesys Pure Engage (On premise), Genesys Framework, Customer Interaction Management (CIM) Platform, IVRs. 
• Experience in Genesys framework version 8.0, 8.1, 8.5. Experience on Genesys Inbound Voice solution.
• Experience with Genesys Interaction Workspace/Desktop application development for customizations. Should be an individual contributor.

Contact the recruiter working on this position:

The recruiter working on this position is Gowtham Reddy(Shaji Team)
His/her contact number is +(1) (205) 5983015
His/her contact email is gowtham.reddy@msysinc.com

Our recruiters will be more than happy to help you to get this contract.