Public safety/911 IT Support
Washington, DC, United States
Length and terms:
Long term - W2 or 1099 Only
Position created on 07/08/2021 07:09 pm
**** W2 or 1099 Only - No c2c ***webcam interview *****Long term project; usually the project goes for multiple years with this customer.
- Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
- Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.
- May require coordination of programming activities being conducted by the application development team.
- Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
- Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
- Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
- May coordinate activities of application developers.
- Able to identify best practices and standards for the use of the product.
- Proven track record of hands-on technical design and code work within large complex systems.
- Proven hands-on technical work with a variety of technologies.
- Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
- Delivers support and design for industry specific applications that require integration with statewide systems or applications.
- Interacts with executive level business users or technical experts.
- Advanced experience in the required technical subject matter.
- May function as a niche technical SME (Subject Matter Expert).
- Has proven experience across large and complex implementations and systems.
- 1-5 yrs. conveying technical and functional concepts for a specific technical specialty
- 1-5 yrs. preparing complex technical documentation
- Bachelor’s degree in IT or related field or equivalent experience
- Experience providing IT Support in a public safety environment
- 3 - 5 years planning, coordinating, and monitoring project activities
- 3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures
- 5 years of Experience providing technical diagnostics, troubleshooting, setup and configuration
- 5 years of Experience responding and troubleshooting end users technical concerns
- 5 years of Experience diagnosing and repairing peripheral equipment as needed
- 5 years of Experience tracking and escalating open technical issues in a public safety IT environment
- 5 years of Experience providing technical assistance improving program designs and operations
- 5 years of Experience supporting application functionality and access
- 5 years of Experience providing determination between network, hardware, and software issues
- 5 years of Experience in desktop imaging, deployment, packaging, and break/fix services
- 5 years of Experience in analysis and documentation of preventative maintenance and technical processes
- 5 years of Experience in technical writing, including but not limited to drafting standard operating procedure documents
- 5 years of Experience in process improvement
Contact the recruiter working on this position:
The recruiter working on this position is Shaji Ahmed
His/her contact number is +(1) (202) 4703255
His/her contact email is firstname.lastname@example.org
Our recruiters will be more than happy to help you to get this contract.