Job summary:

Public safety/911 IT Support

Washington, DC, United States

Length and terms:
Long term - W2 or 1099 Only

Position created on 07/08/2021 07:09 pm

Job description:

**** W2 or 1099 Only - No c2c ***webcam interview *****Long term  project;  usually the project goes for multiple years with this customer.



  1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. 
  2. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.  
  3. May require coordination of programming activities being conducted by the application development team.
  4. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
  5. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
  6. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
  7. May coordinate activities of application developers.
  8. Able to identify best practices and standards for the use of the product.
  9. Proven track record of hands-on technical design and code work within large complex systems.
  10. Proven hands-on technical work with a variety of technologies.
  11. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
  12. Delivers support and design for industry specific applications that require integration with statewide systems or applications.
  13. Interacts with executive level business users or technical experts.
  14. Advanced experience in the required technical subject matter.
  15. May function as a niche technical SME (Subject Matter Expert).
  16. Has proven experience across large and complex implementations and systems.

Required skills:


    • 1-5 yrs. conveying technical and functional concepts for a specific technical specialty
    • 1-5 yrs. preparing complex technical documentation
    • Bachelor’s degree in IT or related field or equivalent experience
    • Experience providing IT Support in a public safety environment
    • 3 - 5 years planning, coordinating, and monitoring project activities
    • 3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures
    • 5 years of Experience providing technical diagnostics, troubleshooting, setup and configuration
    • 5 years of Experience responding and troubleshooting end users technical concerns
    • 5 years of Experience diagnosing and repairing peripheral equipment as needed
    • 5 years of Experience tracking and escalating open technical issues in a public safety IT environment
    • 5 years of Experience providing technical assistance improving program designs and operations
    • 5 years of Experience supporting application functionality and access
    • 5 years of Experience providing determination between network, hardware, and software issues
    • 5 years of Experience in desktop imaging, deployment, packaging, and break/fix services
    • 5 years of Experience in analysis and documentation of preventative maintenance and technical processes
    • 5 years of Experience in technical writing, including but not limited to drafting standard operating procedure documents
    • 5 years of Experience in process improvement

Contact the recruiter working on this position:

The recruiter working on this position is Shaji Ahmed
His/her contact number is +(1) (202) 4703255
His/her contact email is

Our recruiters will be more than happy to help you to get this contract.