Job summary:


Title:
Junior Cisco Voice technician

Location:
Raleigh, NC, United States

Length and terms:
Long term - W2 or C2C


Position created on 03/08/2021 03:55 pm

Job description:


Interview Type: Skype *** Very long term project; initial PO for 1 year, expect to go for 4+ years *** Remote during covid then onsite; candidate must pickup laptop in person for remote work.

***This position will be onsite 75% of the time. The candidate can work remotely about 25% of the engagement.

This position will report to the headquarters and work primarily in the AOC Network Operations Center from 8-5 M-F and report to the Network Operations and Administration Manager.  This position will an integral part of the 8 person team currently engaged in network support, and will primarily be tasked with CUCM/CME and UCCX configuration needs based on user requests and incident tickets.  This position will not be subject to travel.  

Skills in: 

 

 

  • 4 years experience
  • Cisco Unified Call Manager (CUCM) user level configuration and maintenance for individual lines up to and including complex hunt groups.  
  • Unity Connection CUC (Unity Connection) configuration 
  • Cisco Call Manager Express (CME) configuration with CUE integration
  • CUE and UCCX voicemail and auto attendant scripting configuration
  • Cisco Finesse
  • Cisco 8851 and Cisco 7965 phone capabilities configurations
  • A basic understanding of enterprise routing protocols, routers, switches, servers, internet protocol and TCP/IP architecture and functionality to troubleshoot internetworking related problems is a plus.  Conceptual familiarity with enterprise SDWAN technology, cloud-driven networks, Cisco DNA Center, and support of performance-based routing for data, voice and video networks.

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