Job summary:
Title:
Desktop Support
Location:
Columbia, SC, United States
Length and terms:
Long term - W2 Only
Position created on 07/18/2019 07:22 am
Job description:
*** W2 only - no c2c ***Very long term project; initial PO for 1 year and usually goes for more than 4 years ***
Interview : Skype/Phone.
- works under limited supervision in the administration, planning, installation, Configuration, maintenance, and support of computer hardware, software, printers And network connectivity.
- updates tickets in ticketing system on all it related issues and assists helpdesk Personnel with lower tier support when requested.
- monitors cyber threats, attacks and vulnerabilities such as viruses, ransomware, Worms, trojans, keyloggers, adware, bots, rats .
- participates in network troubleshooting for connection based issues between Endpoint devices and distribution switches.
- identifies risks and communicates risks to the cio and it team.
- processes inventory and hp maintenance requests for systems and printers in the Network.
- conducts and aids in inventory of computer equipment across all agency regions
- assists in preparing new systems and devices for employees.
- updates active directory information for users and conducts password resets
- And system configuration updates using sccm.
Required skills (rank in order of importance):
- 6 years desktop
- skilled in desktop administration for windows 7 and windows 10.
- demonstrative abilities to troubleshoot desktop, printer, network and mdm Iphone issues.
- excellent customer service and communication skills via phone, email, in-person,
- Working with a wide range of situations and personalities
- must be able to efficiently perform remote and onsite technical work.
- must be able to update user and system information in active directory and sccm.
- strong personal, ethical, and moral standards
- good understanding of desktop support concepts as it relates to
- Troubleshooting network endpoints.
- good interpersonal skills
- proactive and self-motivated
- self-starter with ability to prioritize workload and manage time.
- •willingness to learn new things and take ownership.
Contact the recruiter working on this position:
The recruiter working on this position is Shaji Ahmed
His/her contact number is +(1) (202) 4703255
His/her contact email is shaji@msysinc.com
Our recruiters will be more than happy to help you to get this contract.