Job summary:

Job description:

*** W2 only - no c2c ***Very long term project; initial PO for 1 year and usually goes for more than 4 years ***

Interview : Skype/Phone.

• works under limited supervision in the administration, planning, installation, Configuration, maintenance, and support of computer hardware, software, printers  And network connectivity. 
• updates tickets in ticketing system on all it related issues and assists helpdesk Personnel with lower tier support when requested.
• monitors cyber threats, attacks and vulnerabilities such as viruses, ransomware,  Worms, trojans, keyloggers, adware, bots, rats .
• participates in network troubleshooting for connection based issues between  Endpoint devices and distribution switches.
• identifies risks and communicates risks to the cio and it team. 
• processes inventory and hp maintenance requests for systems and printers in the  Network.
• conducts and aids in inventory of computer equipment across all agency regions 
• assists in preparing new systems and devices for employees.
• updates active directory information for users and conducts password resets 
• And system configuration updates using sccm.
• 
  

Required skills (rank in order of importance):

• 6 years desktop 
• skilled in desktop administration for windows 7 and windows 10.
• demonstrative abilities to troubleshoot desktop, printer, network and mdm Iphone issues.
• excellent customer service and communication skills via phone, email, in-person, 
• Working with a wide range of situations and personalities
• must be able to efficiently perform remote and onsite technical work.
• must be able to update user and system information in active directory and sccm.
• strong personal, ethical, and moral standards
• good understanding of desktop support concepts as it relates to 
• Troubleshooting network endpoints.
• good interpersonal skills
• proactive and self-motivated
• self-starter with ability to prioritize workload and manage time.
• •willingness to learn new things and take ownership.

Contact the recruiter working on this position:

The recruiter working on this position is Shaji Ahmed
His/her contact number is +(1) (202) 4703255
His/her contact email is shaji@msysinc.com

Our recruiters will be more than happy to help you to get this contract.