Job summary:

Job description:

Interview Type: Webcam *** Very long term project initial PO for 1 year, expect to go for 4+ years *** Onsite ***

Description:

System Admin Mid-Level Contractor – EEM Support

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Image or provision new equipment hardware & provide to customer
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Required Skills:

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers. 5 Years
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams. 5 Years
• Image or provision new equipment hardware & provide to customer. 5 Years
• Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years
• Follow asset management processes to ensure proper customer billing. 5 Years
• Testing Intune processes for Tier 3 team & providing feedback. 5 Years
• Test upgrades and software changes. 5 Years
• Install software following security & internal processes. 5 Years
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond. 3 Years
• Basic knowledge of Macintosh Apple devices with a willingness to learn. 3 Years

Contact the recruiter working on this position:

The recruiter working on this position is MANOJ Kumar Akkapelly(Raghu Team)
His/her contact number is
His/her contact email is manojk@msysinc.com

Our recruiters will be more than happy to help you to get this contract.