Job summary:

Job description:

**** Webcam interview;  *** Long term project *** Hybrid ****

Job Description:

• Position focused on executing and maintaining Service Mapping within the ServiceNow platform.
• The role supports client’s IT Asset Management modernization and compliance efforts by mapping application and infrastructure dependencies across the enterprise.
• The Service Mapper will work closely with application owners, infrastructure teams, and network engineers to ensure accurate and complete service maps are built and maintained.
• This is a hands-on technical role requiring experience with ServiceNow Service Mapping tools and methodologies, including both automated and manual mapping techniques.
• The candidate must be capable of working independently, managing mapping coverage across scoped applications, and collaborating with cross-functional teams to validate and operationalize service maps.

Key Responsibilities:

• Execute End-to-End Service Mapping Lifecycle: Perform all phases of Service Mapping—data gathering, map construction, validation, and operationalization—for scoped applications and infrastructure.
• Build and Maintain Accurate Service Maps: Create and maintain service maps in ServiceNow for critical business applications, including Payment Network/PULSE systems, ensuring complete dependency visibility.
• Support Network Layer Mapping: Collaborate with network engineering teams to map network dependencies and entry points for business services.
• Perform Manual Mapping for Non-Discoverable Assets: Execute manual mapping for legacy systems and restricted environments (e.g., mainframes, Oracle databases, BlackBox appliances) where automated discovery is not feasible.
• Validate CI Relationships and Dependencies: Work with application owners, infrastructure SMEs, and CI Class Owners to confirm service map accuracy and completeness.
• Remediate Mapping Gaps: Identify and resolve gaps in application-to-CI relationships, ensuring alignment with CMDB lifecycle and regulatory dependency visibility requirements.
• Maintain Mapping Documentation and Audit Readiness: Document mapping processes, dependencies, and validation outcomes to support internal governance and external audit requirements.

Contact the recruiter working on this position:

The recruiter working on this position is Fazal(Shaji Team) Uddin
His/her contact number is +(1) (703) 4684697
His/her contact email is fazal@msysinc.com

Our recruiters will be more than happy to help you to get this contract.