Job summary:

Job description:

**** Webcam interview;  *** Long term project *** Hybrid - 3 days onsite ****

Job Description:

• Leads a large project or multiple projects that are significant in scope and impact.
• Supports the infrastructure delivery needs of the Contact Center line of business in a TPM (Technical Project Manager) role.
• Works independently, with limited direction, and is evaluated through end results.
• Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives.
• Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area.
• Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests.
• 5+ Years in Contact Center Technology environment.
• Ability to multi-task, as well as being flexible to assist team members as needed.
• Excellent communication skills (verbal written) for all levels in the organization.
• Excellent organizational skills. Ability to lead complex projects and / or programs.
• Proficient in Client Project, Excel, Word and Outlook.
• Must be able to develop and manage project plans and budgets.
• Must be able to manage risks and issues in a complex technical environment.
• Must be able to communicate effectively with all levels in the organization.
• Must have a working knowledge of infrastructure systems and solutions utilized within the Bank.
• Must have experience successfully delivering infrastructure technology projects.
• Previous TPM experience.
• General knowledge of Contact Center business operations, applications, and strategy.
• PMP certification.
• General use knowledge of JIRA

Contact the recruiter working on this position:

The recruiter working on this position is Rohit(Shaji Team) Bala
His/her contact number is
His/her contact email is rohit@msysinc.com

Our recruiters will be more than happy to help you to get this contract.