Job summary:


Title:
Network Support Tecchnician- Onsite

Location:
Raleigh, NC, United States

Length and terms:
Long term - W2 or C2C


Position created on 08/25/2025 05:36 pm

Job description:


Interview Type:Either Webcam Interview or In Person*** Very long term project initial PO for 1 year, expect to go for 4+ years ***Onsite***

Short Description:

The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). 

Description:

***Candidate will be working onsite for the duration of the engagement.

The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.

 

Required Skills:

  • Bachelor’s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience 3  Years
  • Understanding of technologies, operating systems, networking 3  Years
  • Knowledge and experience with Microsoft Excel 3  Years
  • Self motivated, enthusiastic, and able to handle multiple support cases  3 Years
  • Strong writing skills to maintain organized documentation 3  Years
  • Customer oriented, and capable of providing high levels of client satisfaction 3   Years
  • Collaborate and work well with others and supporting a team, Experience with VOIP technologies is a plus 3  Years
  • Strong skills in time and calendar management for team and leadership 3  Years
  • Knowledge of network cabling, network classification and network topology 3  Years

Contact the recruiter working on this position:



The recruiter working on this position is Nadeem Ahmed Razvi(Shaji Team)
His/her contact number is +(1) (202) 7381674
His/her contact email is nadeem@msysinc.com

Our recruiters will be more than happy to help you to get this contract.