Job summary:

Job description:

*** Very long term project; Long term - usually goes for 3+ years***Webcam interview*** 37.5 hours per week *** ***Onsite***

Position Description:

• provide tier 1 and 2 helpdesk support.
• The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include:
• Provide Tier 1 and Tier 2 helpdesk support.Support will include hands-on, telephone, and remote support for local and field staff.
• Configure and install personal computers,laptops, and tablets.
• Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
• Monitors and respond to user created ticket via the agency helpdesk system.
• Provide basic hardware and software training to users related to desktop use and accessing network resources.
• Work towards departmental and project deadlines.
• Document and present recommendations for issue/risk remediation to team leads and managers.
• Other duties as assigned.

Requirements:

• Microsoft Windows 11 - 2+ years
• Microsoft Windows Server 2019 / 2022 - 1+ year
• Microsoft Active Directory - 1+ year
• Microsoft Office 365 - 1+ year
• Microsoft Endpoint Configuration Manager - 1+ year 
• Virtual interviews are available.

Contact the recruiter working on this position:

The recruiter working on this position is MANOJ Kumar Akkapelly(Raghu Team)
His/her contact number is
His/her contact email is manojk@msysinc.com

Our recruiters will be more than happy to help you to get this contract.