Job summary:


Title:
Help Desk Support - Onsite

Location:
Baton Rouge, LA, USA

Length and terms:
Long term - W2 or C2C


Position created on 03/07/2025 07:56 pm

Job description:


Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite *** need 3 references

The scope of the proposed services will include the following:

  • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Expertise and/or relevant experience in the following areas are mandatory:

  • Active Directory Domain Services
  • Windows Imaging and Driver Management
  • User Profile analysis and migration
  • Customer Service Skills
  • Advanced troubleshooting with basic hardware and software components
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case by case basis

Contact the recruiter working on this position:



The recruiter working on this position is Rohit(Shaji Team) Bala
His/her contact number is
His/her contact email is rohit@msysinc.com

Our recruiters will be more than happy to help you to get this contract.