Job summary:
Title:
Help Desk Support - Onsite
Location:
Baton Rouge, LA, USA
Length and terms:
Long term - W2 or C2C
Position created on 03/07/2025 07:56 pm
Job description:
Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite *** need 3 references
The scope of the proposed services will include the following:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case by case basis
Contact the recruiter working on this position:
The recruiter working on this position is Rohit(Shaji Team) Bala
His/her contact number is
His/her contact email is rohit@msysinc.com
Our recruiters will be more than happy to help you to get this contract.