Job summary:

Job description:

Interview Type:  Web Cam Interview *** Very long term project  expect to go for 4+ years *** w2 or 1099  *** *** Remote ***

Short Description:

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Job Description:

Key Responsibilities

• Assists in developing standard IT configuration and asset management methodology
• Develop CMDB policy, processes, and knowledge base
• Conduct reporting on configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
• Create and document requirements for efficient process design that includes self service options with limited manual effort
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
• Draft technical process documentation

Required Skills:

• Bachelor s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
• ITIL Foundation & ServiceNow Administration Certification. 5 Years
• Recent ServiceNow experience with diverse hands on work experience administering in core platform support and development activities. 10 Years
• Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)

Desired Skills

• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service
• ITIL Foundation certified or related experience.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).

Highly desired Skills:

• In Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).
• Certified Implementation specialist – ITSM, Certified Implementation Specialist.

Contact the recruiter working on this position:

The recruiter working on this position is Sandeep(Shaji Team) Maraganti
His/her contact number is
His/her contact email is sandeep.maraganti@msysinc.com

Our recruiters will be more than happy to help you to get this contract.