Job summary:

Job description:

**** Webcam interview *** Long term project *** *** Remote ***Due to security only USC

Job Summary:  

We seek an experienced Program Manager to lead the design, implementation, and ongoing management of advanced monitoring capabilities within our data center environment. This is a highly impactful role responsible for ensuring the visibility, reliability, and performance of our critical infrastructure. You will work with cross functional teams to deliver solutions that enhance our ability to prevent incidents, troubleshoot effectively, and optimize data center health.

Key Responsibilities:

• Strategy & Planning: Define the strategic roadmap for data center monitoring, aligning with organizational goals, risk tolerance, and industry best practices.
• Requirements Gathering & Solution Design: Collaborate with data center engineers, network operations, security, application teams, and other stakeholders to understand their monitoring needs. Design and select monitoring solutions, tools, and frameworks that meet these requirements while considering performance, scalability, and budget constraints.
• Project Management: Oversee the implementation of new monitoring capabilities, including vendor management, budgeting, timelines, and resource allocation. Lead project teams, track milestones, and mitigate risks proactively.
• Continuous Improvement: Establish clear metrics and KPIs to measure monitoring effectiveness. Proactively identify opportunities to refine and enhance monitoring capabilities, ensuring they keep pace with evolving data center technology and business needs.
• Documentation & Knowledge Sharing: Develop and maintain comprehensive documentation on monitoring solutions, configurations, and procedures. Promote knowledge sharing and training for IT personnel to ensure consistent and efficient use of monitoring tools.
• Incident Response and Troubleshooting: Facilitate collaboration during outages or performance degradations. Support the rapid diagnosis of issues using monitoring data and tools.

Qualifications:

• Bachelors degree in Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of experience in IT infrastructure management with a focus on data center operations.
• 3+ years of demonstrated program management experience leading cross functional technology projects.
• Deep understanding of monitoring concepts, tools, and best practices for core infrastructure components (servers, networks, storage, virtualization, etc.).
• Experience with one or more major monitoring platforms (e.g., Nagios, SolarWinds, Zabbix, Splunk, Prometheus, Datadog).
• Proficiency in scripting or programming languages (e.g. Python, Bash) for automation and data analysis is a plus.
• Strong project management skills, including scope, budget, and risk management.
• Excellent problem solving and troubleshooting abilities.
• Exceptional communication and collaboration skills ability to work with both technical and non technical stakeholders.

Preferred Qualifications:

• Certifications in project management (PMP, PgMP, etc.) or ITIL a plus. Experience working in large scale, complex data center environments.

Contact the recruiter working on this position:

The recruiter working on this position is Rohit Bala
His/her contact number is
His/her contact email is rohit@msysinc.com

Our recruiters will be more than happy to help you to get this contract.