Job summary:

Job description:

**** Webcam interview***Long Term***3 days a week onsite***Linkedin Must***

Experience:9+yrs

Job Summary:

• Provide front line production support to end users responding to issues related to Problem/Incident Management, Operational Readiness, Application Monitoring, Production Governance
• Assess initial severity, gather impacts, create tickets in JIRA/KANBAN, engage necessary teams, and escalate, as necessary.
• Solve production down situations under tight SLA deadlines.
• Root cause analysis, problem resolution follow-up and planning strategic fixes.
• Debug and fix production issues by analyzing Java, .Net, Node JS code, complex Oracle sql queries & stored Procedures, AWS cloud services.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
• Develop plans to meet required service levels; design data collection and reporting mechanisms for application/infrastructure health reporting.
• Communicate with business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues.
• Interact with clients and demonstrate empathy to situations and challenges. 

Skill Set / Qualifications

• Bachelors or equivalent degree in Computer Science.
• Hands on production support experience for 4+ years
• Proficient in Oracle , PL/SQL, Stored procedures, views, and working experience of 2+ years.
• Working experience of Service manager, Splunk, AppDynamics or similar products.
• Good to have  Understanding of with Java, OOP concepts, Node Js, Microservices.
• Good to have  Experience with Aws cloud concepts, services like S3, SNS, SQS, Lambda, and ability to navigate through AWS console and resources to troubleshoot issues.
• Familiarity with tools like JIRA and processes like Kanban
• Ability to communicate with users, tech partners and other stakeholders to seek information required to troubleshoot issues.
• Ability to navigate through organizational hierarchies and reach out proactively to people.
• Ability to deep dive and reach the crux of issues in the most proactive fashion.

Contact the recruiter working on this position:

The recruiter working on this position is Mahesh Kodur(Raghu team)
His/her contact number is
His/her contact email is kmahesh@msysinc.com

Our recruiters will be more than happy to help you to get this contract.