Job summary:

Job description:

*** Very long term project; Initial PO till for 1 year -   expect to go for 3+ years  *** Hybrid; couple of days onsite per week

The Agency is currently transitioning from the HotDocs/C2 document creation solution to the iCertis document creation and contract lifecycle management solution. The solution will support approximately 45 individual contracting templates, each with their own unique workflows, approximately 1,700 active contract files, 500 external vendor users and 250 internal contracting staff users. 

This position will support and assist with all aspects of the design, development, and implementation of the iCertis solution to support the Agencys contracting lifecycle from the initial stages of planning a potential purchase through contract close out. This work shall be performed in consultation with the Agency Compliance Team to ensure compliance with and maintaining the integrity of HHSs service procurement and contracting processes. This includes, but is not limited to, requirements gathering, design and configuration of contracting template documents, workflows and business rules, data preparation, system testing, training and enablement, UAT, deployment, and post go-live support and system issue resolution.  

Independently investigate problem areas and assist in resolution of data processing problems; provides timely, satisfactory and accurate resolution of database issues. Coordinates resolution of highly complex service requests with the Agency Project manager, iCertis contractor, Agency Compliance Team and appropriate program staff. Proactively communicates potential issues, corrective measures undertaken and additional potential resolutions. 

Maintains the integrity and security of the iCertis system. Facilitates user access to the database; and authorizes registrations for both internal and external users. Approves external user registrations, within the designated time frame, by verifying and matching submitted personal and organization information, authorizing and managing external customer requests for access to ensure accuracy within the solution. Coordinates internal customer registration with Agency Compliance Team. Determines and assigns appropriate access permissions and roles for internal customers, and external users and reviewers.

Accurately interprets iCertis System manuals and develops, maintains and updates reference materials and user training guides for HHS process. Assist in the creation and delivery of focused training based on identified internal and external customer needs. Identifies focus for potential quality improvement projects and communicates problem/issue, recommends possible action and team members as appropriate. Actively participates in the departments service contract quality improvement initiatives. Actively represents the Compliance Division in department and enterprise quality improvement initiatives, including participation in internal and external meetings related to the system. 

Establishes and administers a quality assurance program relative to the iCertis system at HHS to ensure procurement and contract practices are administered consistently and in compliance with state and department policy and standards and iCertis protocol. Identify a viable electronic option for collection and analysis of iCertis Helpdesk requests. 

This position will assist in determining how and on what schedule reviews will occur and will establish the template report for monitoring and review completion. QA reviews will be led by this position but will determine other required staff involvement. This position will communicate QA results and facilitate meetings to identify action items and make assignments; and monitor actions to assess value and implement adjustments or action items as determined appropriate. 

Required Skills

• 7 years efficient in working with diverse teams within a largescale organization.
•  Strong verbal and written communication skills including an ability to convey technical concepts to inexperienced users.
•  Strong data entry skills
•  Attention to detail and time management skills.
•  knowledge of requirement specifications and development, process flows, and developing business use case scenarios.
•  Understanding of project architecture and software development processes.
•  An understanding of process modeling, agile, and waterfall software development methodologies.
•  Knowledge of contract lifecycle management processes Desired
•  Understanding of business workflow development.
•  Experience working with Contract Management Lifecycle software - desired

Contact the recruiter working on this position:

The recruiter working on this position is Chandra Kanth
His/her contact number is
His/her contact email is chandra@msysinc.com

Our recruiters will be more than happy to help you to get this contract.