Job summary:

Job description:

US Citizens Only - Federal/DoD project; must be able to undergo background check ***2+ years contract

• Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
•  Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
•  Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
•  Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
•  Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.
•  Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
•  Simulate or recreates user problems to resolve operating difficulties.
•  Recommend systems modifications to reduce current and future user problems.
•  Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
•  Provide support for Video Teleconferencing program.
•  Maintain/troubleshoot Network Connectivity issues.
•  Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.
•  Perform basic PC hardware troubleshooting.
•  Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.
•  Provide support in installation of clinical end user devices, network devices, and peripheral devices.
•  Assist Tier III teams with installing medical applications and servers.
•  Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure,
• IT Shared Services, and medical applications/servers.
•  Provide support in maintenance of business continuity and disaster recovery program.
• Provide support in LAN/WAN/PC/Server-related security program.
•  Support MTF with Video Teleconferencing program.
•  Manage functional application of an automated call distribution system.
•  Maintain library of current scripts, software media, and licenses.
•  Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
•  Provide support in network upgrade and expansion as needed.
• 4 years experience

Contact the recruiter working on this position:

The recruiter working on this position is Rajendra Reddy
His/her contact number is +(1) (202) 4706751
His/her contact email is rajr@msysinc.com

Our recruiters will be more than happy to help you to get this contract.