Job summary:
Title:
Help Desk Analyst
Location:
Raleigh, NC, United States
Length and terms:
Long term - W2 or C2C
Position created on 07/01/2022 03:56 pm
Job description:
Interview Type: Skype *** Very long term project; initial PO for 1 year, expect to go for 4+ years *** onsite
Typical Experience: 12-36 months
This position is onsite.
Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst
Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.
Description (including, but not limited to):
- Technical assistance, support, and advice to end users for hardware, software, and systems
- Hands-on technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
Required Skills
2 years of
- Unpack PC boxes and stage for i-tagging
- Organizing PCs and parts in stock rooms
- Work tasks & perform data updates in ServiceNow system
- Process PCs & delivery for State Surplus
- Assist with PC pickups, deliveries, shipping
- File equipment receipts
- Physical PC inventories
- Provide desktop staff inventory as requested
- Assist with testing new PC models
- Provide PCs to customers
- Image PCs
- Use SharePoint for file management
- Win 10, 11 knowledge preferred
- M365 knowledge preferred
Contact the recruiter working on this position:
The recruiter working on this position is Ravi Kiran
His/her contact number is +(1) (252) 3709451
His/her contact email is ravikiran@msysinc.com
Our recruiters will be more than happy to help you to get this contract.