*** Very long term project; Long term - usually goes for 3+ years*** onsite *** 37.5 hours per week ***
This position is responsible for providing high level desktop and end user support for the Department of State which consists of approximately 200 users. This position supports the Daily operation of several bureaus within the DOS North Office Building to include application from each of the following Deputates – Elections: Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology, Charities: Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration. In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.
Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80/90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when hands on is required.
List of Skills:
The recruiter working on this position is Suhasini Thota(Ravi Team)
His/her contact number is +(1) (703) 3494245
His/her contact email is email@example.com
Our recruiters will be more than happy to help you to get this contract.