Job summary:


Title:
Desktop Support

Location:
Harrisburg, PA, United States

Length and terms:
Long term - W2 or C2C


Position created on 06/21/2022 01:51 pm

Job description:


*** Very long term project; Long term - usually goes for 3+ years*** onsite *** 37.5 hours per week ***

Job Description:

This position is responsible for providing high level desktop and end user support for the Department of State which consists of approximately 200 users. This position supports the Daily operation of several bureaus within the DOS North Office Building to include application from each of the following Deputates – Elections: Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology, Charities: Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration. In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.

Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.  

In addition to all the laptop and printer deployments, the technician in this position has resolved 80/90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when hands on is required.

List of Skills:

  1. Thorough knowledge and use of ServiceNow or understanding of asset management system
  2. Expert knowledge and use of Windows OS and O365 Office products
  3. Excellent customer service awareness and communication skills
  4. Knowledge of hardware desktop, printer, scanner, video
  5. Knowledge of software 
  6. Knowledge of imaging workstations using MDT and/or SCCM
  7. Excellent troubleshooting and problem solving skills
  8. Ability to transport/lift boxes/equipment
  9. Ability to work independently and as a member of a team
  10. Knowledge of VPN setup, support and install
  11. Able to resolve technical issues with users over the phone
  12. Knowledge of active directory use and privileges
  13. Knowledge of wireless workstation setup and support
  14. Ability to think and act under pressure 
  15. Good organizational skills
  16. Excellent etiquette and professionalism

Required skills:

  • Thorough knowledge and use of ServiceNow or understanding of asset management system 3 Years
  • Expert knowledge and use of Windows OS and O365 Office products 3 Years
  • Excellent customer service awareness and communication skills 3 Years
  • Knowledge of hardware desktop, printer, scanner, video 3 Years
  • Knowledge of software 3 Years
  • Knowledge of imaging workstations using MDT and/or SCCM 3 Years
  • Excellent troubleshooting and problem solving skills 3 Years
  • Knowledge of VPN setup, support and install 3 Years
  • Able to resolve technical issues with users over the phone 3 Years
  • Ability to work independently and as a member of a team  
  • Ability to transport/lift boxes/equipment  

 


Contact the recruiter working on this position:



The recruiter working on this position is Suhasini Thota(Ravi Team)
His/her contact number is +(1) (703) 3494245
His/her contact email is suhasini@msysinc.com

Our recruiters will be more than happy to help you to get this contract.