Job summary:


Title:
Desktop Support Analyst

Location:
Washington, DC, United States

Length and terms:
Long term - w2 or c2c or 1099


Position created on 06/16/2022 05:53 pm

Job description:


**** W2 or 1099 or  c2c ***webcam interview *****Long term  project;  usually the project goes for multiple years with this customer. Most of the managers work mostly remote now; but some do Hybrid; remote/hybrid options can be discussed during interview *** Proof of vaccination required before starting the project***

Responsibilities:

  1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers. 
  2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or web­based platforms. 
  3. Accurately tracks all service requests, incidents and change requests in OCTOs ITSM platform. 
  4. Provides desktop support both remote and/or deskside using OCTOs designated tools for technical support. 
  5. Ability to demonstrate strong communication skills both written and verbal. 

Minimum Education/Certification Requirements:

  • Bachelors degree in IT or related field or equivalent experience

Required skills:

  • Bachelors degree in IT or related field or equivalent experience  
  • Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. 5 Years
  • Accurately tracks all service requests, incidents and change requests in OCTOs ITSM platform. 5 Years
  • Provide desktop support both remote and/or deskside using OCTOs designated tools for technical support. 5 Years
  • Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations 5 Years
  • Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams and Skype 3 Years
  • Must be open to cross training and have flexibility in duties as assigned  
  • Skilled with Active Directory 2 Years

 

 

Contact the recruiter working on this position:



The recruiter working on this position is Chinmayee Patro(Ravi Team)
His/her contact number is +(1) (202) 6979490
His/her contact email is chunlipatro@msysinc.com

Our recruiters will be more than happy to help you to get this contract.