Job summary:


Title:
Desktop Support

Location:
Pittsburgh, PA, USA

Length and terms:
Long term - W2 or C2C


Position created on 01/26/2022 08:32 pm

Job description:


*** Very long term project; Long term - usually goes for 3+ years***Webcam interview;  Onsite

This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals. 

This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems in order to meet the information technology resource needs for all employees located in the Pittsburgh, Washington, and New Castle Office of Vocational Rehabilitation (OVR). The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. 

This position is responsible for serving as a technical expert for all Incident Management tickets associated Support within the Pittsburgh OVR Office building. Incident Management Support is responsible for resolution of any and all desktop hardware, software and peripherals connected to the Commonwealth network within OVR Pittsburgh Office building and other surrounding OVR field offices.

There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, ZoomText, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications. 

Essential Responsibilities

  • Technical expertise in incident and change management (ServiceNow)
  • Technical expertise in assistive technology software and hardware
  • Technical knowledge in workstation deployments and installation
  • Expert knowledge with MS products and troubleshooting skills
  • Performs hardware and software diagnostics
  • Performs physical installation of IT equipment
  • Excellent communication skills and assists customers to resolve issues
  • Assist remote IT support teams

 

Contact the recruiter working on this position:



The recruiter working on this position is Ravi Kiran
His/her contact number is +(1) (252) 3709451
His/her contact email is ravikiran@msysinc.com

Our recruiters will be more than happy to help you to get this contract.