Job summary:

Salesforce Administrator with Mulesoft


Length and terms:
Long term - W2 or C2C

Position created on 12/07/2021 03:21 pm

Job description:

****  remote ** Webcam interview; very long term project; initial PO for 1 year with multiyear extensions ***

We are looking for an experienced and proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and help managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for proven track record in establishing multiple Salesforce orgs on different clouds (Service Cloud/Experience Cloud) for medium to large size companies, who can understand both our current setup and our business objectives to align with an Enterprise vision to provide unparalleled services to our citizens. The Sr. Salesforce Administrator should be self-motivated with exceptional technical and project management skills. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact.

In this position you will work in a small team that manages multiple Salesforce Orgs across the State agencies with significant impact to  businesses and private citizens.


Experiences Required for This Role

  • Establishing and supporting multiple orgs
  • Salesforce security  Salesforce Shield, Data encryption, Event monitoring, Antivirus solutions, Backup and Disaster Recovery
  • Designing storage architecture data and file storage, data modeling
  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules with a strong emphasis on security
  • Understanding of basic triggers/Apex code knowledge
  • Sandbox environment management
  • DevOps/release management experience
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Own the communication of any platform changes to end users and stakeholders
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • Handle escalated user support tickets, monitor, and improve user adoption with ongoing user training and maintain technical documentation
  • Working with integrated applications including MuleSoft, IBM FileNet, Document Generation and Management (Box, Nintex, S-Docs), Payment platforms, Antivirus solutions


Qualifications and Background


  • Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Community and Service clouds
  • Strong integration experience with Mulesoft API layer
  • Strong integration experience with SAML/OAuth based Identity platforms
  • Experience with Einstein chatbot, live agent, knowledgebase
  • Salesforce Certified Advanced Administrator
  • Salesforce Platform App Builder
  • Trailhead Badges/Super Badges


  • Bachelors degree, or professional qualification


Knowledge, Skills, and Abilities


  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in agile project management
  • Experience working with product vendors in evaluating and implementing solutions from marketplace
  • Ability to work with onsite and offshore resources, vendors
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive


  • Demonstrates continued personal/professional development
  • Active in the Salesforce community

Contact the recruiter working on this position:

The recruiter working on this position is SriRam Chimata(Shaji Team)
His/her contact number is +(1) (202) 7384242
His/her contact email is

Our recruiters will be more than happy to help you to get this contract.