Job summary:

Desktop Support

Omaha, NE, USA

Length and terms:
Long term - W2 or C2C

Position created on 10/13/2021 03:47 pm

Job description:

**** Webcam interview;  *** Long term project *** Onsite ***

Job Description:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Looking for:

    • Effective Business Communication
    • Communication in neutral accent over phone
    • Operating the computer, OS and Knowledge base navigation
    • Use of Ticketing tool
    • Account Management / Password reset
    • Active listening and probing skills
    • Level 1 and 1.5 technical troubleshooting
    • Analytical skills
    • Remote desktop skills

Technical Skills: 

  • Real life PC problems - Expert
  • Client Technical Service Awareness - Intermediate
  • Relevance and use of technology in companies - Expert
  • IT End Devices- Advance
  • Virtual private network (VPN)- Advance
  • Internet and Intranet - Advance
  • Windows 7/10 navigation - Expert
  • Operating the computer - Expert
  • Technical Troubleshooting - Account Management/password reset - Expert
  • Technical Troubleshooting - OS - Advance
  • Technical Troubleshooting - End Devices - Advance
  • COTS Application - How to and basic triage - Advance
  • Ticketing Tool - Advance
  • MS Office - Intermediate
  • Phone Operating skills - Intermediate
  • Remote Desktop – Intermediate

Behavioral Skills:

  • Good in communication
  • Positive energy
  • Positive attitude
  • Self learner


  • Any Graduate or pursuing last year of Graduation

Contact the recruiter working on this position:

The recruiter working on this position is Nagineni Krishna Sai(Shaji Team)
His/her contact number is +(1) (703) 5742066
His/her contact email is

Our recruiters will be more than happy to help you to get this contract.