Job summary:
Title:
Desktop Support
Location:
Omaha, NE, USA
Length and terms:
Long term - W2 or C2C
Position created on 10/13/2021 03:47 pm
Job description:
**** Webcam interview; *** Long term project *** Onsite ***
Job Description:
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Looking for:
-
- Effective Business Communication
- Communication in neutral accent over phone
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Analytical skills
- Remote desktop skills
Technical Skills:
- Real life PC problems - Expert
- Client Technical Service Awareness - Intermediate
- Relevance and use of technology in companies - Expert
- IT End Devices- Advance
- Virtual private network (VPN)- Advance
- Internet and Intranet - Advance
- Windows 7/10 navigation - Expert
- Operating the computer - Expert
- Technical Troubleshooting - Account Management/password reset - Expert
- Technical Troubleshooting - OS - Advance
- Technical Troubleshooting - End Devices - Advance
- COTS Application - How to and basic triage - Advance
- Ticketing Tool - Advance
- MS Office - Intermediate
- Phone Operating skills - Intermediate
- Remote Desktop – Intermediate
Behavioral Skills:
- Good in communication
- Positive energy
- Positive attitude
- Self learner
Qualification:
- Any Graduate or pursuing last year of Graduation
Contact the recruiter working on this position:
The recruiter working on this position is Nagineni Krishna Sai(Shaji Team)
His/her contact number is +(1) (703) 5742066
His/her contact email is krish@msysinc.com
Our recruiters will be more than happy to help you to get this contract.