Job summary:

Job description:

*** Webcam interview *** Long term contract  *** Onsite

Required Skills: Support Specialist, NICE-InContact, Cisco Package Contact Center Enterprise, NICE-InContact.  

This role requires the following:

• 6 years experience
• Supports Cisco software, specializing in Cisco Packaged Contact Center Enterprise (PCCE) omni-channel solutions for agencies.
• Experience in coordinating with different teams and client for technical and functional solution design. 
• Cisco PCCE IVR Developer.
• Understanding of database, voice gateways, Session Border Controllers, network, and firewall. May be required to function as a technical lead on projects.
• A local expert for areas of domain expertise.
• Respond to client email questions and requests/tickets regarding the software application architecture and integrations in the contact center technologies (NICE-inContact, CISCO PCCE, CISCO Customer Callback, CISCO Finesse, CISCO Jabber, Active Directory, Oracle, SQL Server).
• Support CISCO, NICE-inContact development and technical administration.
• Detailed oriented, data-centric and possess a desire to deliver high quality support.
• Find and fix agent issue, change the configuration if required.
• Provides hands on expertise for contact center voice technology.
• Applies strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, to address critical issues.
• Ability to work both independently, and as part of a team of technical and non-technical colleagues.
• Strong written and verbal communication skills.
• Complete understanding of SDLC management practices and methodologies with emphasis on Agile Scrum development methodology.
• Strong attention to detail with outstanding problem-solving skills.
• Supports working in an agile and/or waterfall team environment.
• Detailed oriented, data-centric and possess a desire to deliver high quality support.
• Extensive analytical thinking and problem-solving skills.
• Provides support and escalation after business hours and weekends as required.

Contact the recruiter working on this position:

The recruiter working on this position is SriRam Chimata(Shaji Team)
His/her contact number is +(1) (202) 7384242
His/her contact email is sriram.chimata@msysinc.com

Our recruiters will be more than happy to help you to get this contract.