Job summary:

Telecom Technician - Travel Job

Rocky Mount, NC, USA

Length and terms:
Long term - W2 or C2C

Position created on 04/01/2021 07:59 pm

Job description:

Interview Type: Skype *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***  **STATEWIDE TRAVEL REQUIRED** customer will pay for expenses

Responsible for technical knowledge and support installing, testing, maintaining and upgrading telephone infrastructure cabling and equipment for NCDOT.  Leading DOT telephony incident and problem resolution through the NCDOT Helpdesk (ServiceNow), DOT management or other on-site contacts.   Provides call reporting and changing of DOT telephony configurations (move, add, change, delete) such as “user skills” related to the phone system. Will research and consult on communication problems with other IT professionals and update management on status as needed. This position is responsible for site surveys and design of field telephony infrastructure for NCDOT.  This employee will serve as the escalation contact for all NCDOT telephony issues.

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.  Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.  This documentation is to be used by team members for operational standards of daily work.  This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).  All documentation should be reviewed annually. 

It is the responsibility of all staff to be aware of DOT and DIT (PCI, HIPPA, etc…) security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.  This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.


Required skills:



  • 7 years of 
    • Serves as the primary contact and an escalation contact for DOT telephony services.
    • Basic telephony systems configuration, troubleshooting and responsible for generating reporting.
    • Provide training to non-technical users in the field on telephone systems.
    • Ability to research and consult on communication problems with other IT professionals.
    • Ability to organize and follow simple to moderately complex and/or detailed technical procedures.
    • Documenting process and procedures related to technical field support activities.
    • Demonstrates knowledge and a working experience with ServiceNow call tracking system.
    • Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs.

Contact the recruiter working on this position:

The recruiter working on this position is Mounika Lanka(Ravi Team)
His/her contact number is +(1) (703) 6468773
His/her contact email is

Our recruiters will be more than happy to help you to get this contract.