Job summary:


Title:
Desktop Support

Location:
Raleigh NC or Wilmington NC

Length and terms:
Long term - W2 or C2C


Position created on 02/19/2021 08:31 pm

Job description:


Interview Type: Skype *** Very long term project; initial PO till 6/30/2021 with extensions *** Onsite and some remote work; local travel required; must have own vehicle; mileage will be paid

IT Support Specialist

 

  • Participate in end-of-life refresh of PC/laptops.  
  • Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc.  
  • Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the NCAOC's IT department.
  • Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment. 
  • Interface with Judicial Branch staff and local government officials.
  • Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions. 
  • Assist in moves and relocations of judicial facilities, including courthouses and other office locations. 
  • Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.

This position reports to the IT Support Supervisor.  Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.

  • 3 years experience
  • Knowledge of:  Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components.

 

 

Contact the recruiter working on this position:



The recruiter working on this position is Raghu
His/her contact number is +(1) ()
His/her contact email is raghu@msysinc.com

Our recruiters will be more than happy to help you to get this contract.