System Support Analyst - w2 only
Atlanta, GA, USA
Length and terms:
Long term - W2 Only
Position created on 01/15/2021 03:50 pm
Interview Type: Skype *** Very long term project; initial PO till 6/30/2021, expect to go for 4+ years *** Initial remote due to covid then Onsite - *** W2 hourly contract only; no c2c or 1099 *** Due to security, US Citizens only
- Support and maintain software applications across unit(s) to include prompt addressing and resolution of software related issues.
Provide ongoing user support and resolution for system, application and/or data issues. Troubleshoot and correct processing errors.
Assist with the development and maintenance of specifications associated with system or application function development, implementation, and/or modification.
Develop and deploy end user application feedback systems, analyze results and recommend improvements.
- Plan and conduct preventive maintenance including installation of service packs, patches, hot fixes, etc.
Conduct post maintenance follow-up.
Participate in the development and presentation of user training programs.
Develop and maintain business and technical documentation in support of software applications and interfaces.
Identify and recommend as appropriate, software related products and services to improve existing processes.
Lead periodic upgrades including feature evaluation, implementation, communication and post production end user support for systems.
Be the level 1 support for all incoming calls/emails/tickets etc.
Develop user guides for customers and internal help desk
Work with system functional owners to strategize and alleviate any recurring customer support issues
Analyze and implement tool to improve customer service, including self service help, video etc.
Track and report customer support tickets counts, response times, demographic trends etc. to improve customer support
Analyze customer request coming in to discuss with technical team or leadership of proposed improvement.
Collaborate with customers, business analysts and cross-functional teams to develop innovative solutions to commonly occurring support issues.
- 5 years experience
- Experience using project management tools like JIRA, Confluence, MS Project or Primavera
Knowledge in Oracle SQL Developer, database and relational data models
Experience working in web application development teams
Contact the recruiter working on this position:
The recruiter working on this position is SriRam Chimata(Krishna Team)
His/her contact number is +(1) (202) 7384242
His/her contact email is firstname.lastname@example.org
Our recruiters will be more than happy to help you to get this contract.