Job summary:

Avaya Support - 3 years+ project

Jackson, MS, USA

Length and terms:
Long term - W2 or C2C

Position created on 11/20/2020 05:41 pm

Job description:

****  Very long term project; initial PO for 3 years but expected to go for multiple years *** Webcam interview*** 2 days travel per month within state is required; expenses will be paid


Common work tasks include:

·       Assist with configuration and installation of new Avaya systems

·       Check health of Avaya environment including trunking and adjunct systems

·       Work trouble and programming tickets

·       Acting as tier III support for more complicated troubles

·       Work with Telecom providers to address circuit issues

·       Deployment of new products and technologies in the Avaya portfolio


Candidates must possess:

·       Minimum of 15 years of experience with Avaya systems

·       Experience with the following Avaya products:

o   Communication Manager 7.1.3

o   Session Manager 7.1.3

o   Call Management System R18

o   System Manager 7.1.3

o   Work Force Optimization 15.2

·       Experience with the following equipment:

o   Avaya G650/450/430s

o   Spira SBCs

·       In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP

·       Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

·       Be able to communicate with vendors and customers in a professional manner

·       Create accurate documentation for user consumption on new products and services that are rolled out

·       Train junior level staff on Avaya technologies


Preference will be given to candidates that possess the following:

·       Broadsoft Hosted VoIP products

·       Ability to automate routine tasks via python scripting

Contact the recruiter working on this position:

The recruiter working on this position is Ragadeep Gattipally(Shaji Team)
His/her contact number is +(1) (510) 4086890
His/her contact email is

Our recruiters will be more than happy to help you to get this contract.