Job summary:


Title:
Tier 2 Help Desk Support

Location:
Harrisburg, PA, United States

Length and terms:
Long term - W2 or C2C


Position created on 10/21/2020 05:56 pm

Job description:


*** Very long term project; initial PO till 12/30/2020 but expected to go for 3+ years ***Webcam interview; initial remote due to covid then onsite ***

 Position is  for 37.50 weekly / 7.50 hours daily x 5 days per week.

This position will be partially onsite depending on office coverage and needs identified.   Some weeks may require onsite due to imaging and configuration of equipment, and some weeks may require remote for an example, research, development and implement, maintaining active directory accounts, etc.

Responsibilities/Duties Include:

  • Responsible for research, development and implementation of automated installation scripts and images
  • Imaging, maintaining and repairing hardware such as laptops, tablets, workstations, and printers
  • Installs, configures, maintains, and troubleshoots a wide range of software and hardware
  • Distributes software to client PCs manually and using automated techniques
  • Provides level 2 problem analysis for issues that cannot be solved by Help Desk
  • Work with other agencies to coordinate physical PC moves related to setups, office relocations, and personnel reassignments.
  • Uses ITSM tool to log customer interactions, services performed, and logs assets into CMDB
  • Create, Modify, and Delete Active Directory accounts
  • Manage agency PCs within training rooms and ensure all PCs are operational and meet the needs of the users requesting the rooms.
  • Configure and manage network IP addressing using Infoblox to set IP reservations
  • Troubleshoot and resolve DNS record issues related to network communications for recently installed or replaced network devices
  • Work on Special Projects as assigned
  •  

Qualifications and Experience

  • 5 years of experience with PC hardware performing installations, configurations and troubleshooting
  • College degree or equivalent technical study
  • Active directory, DNS, imaging, printers, tier 2 support
  • Knowledge of Windows deployment tools and other specialized software used to create and automate images.
  • Experience in building and deploying an image utilizing software applications
  • Must have excellent written and oral communication skills
  • Ability to multi-task and work under pressure and short timelines
  • Excellent customer service skills and the ability to work with all levels within the organization
  • Lift and or maneuver IT hardware up to 50 pounds

 

Contact the recruiter working on this position:



The recruiter working on this position is SriRam Chimata(Shaji Team)
His/her contact number is +(1) (202) 7384242
His/her contact email is sriram.chimata@msysinc.com

Our recruiters will be more than happy to help you to get this contract.