Job summary:

Job description:

Interview Type: Skype *** Very long term project; initial PO till 6/30/2021, expect to go for 4+ years ***  Initial remote due to covid then Onsite -  *** W2 hourly contract only; no c2c or 1099 ***

The ID Analyst will work at a central location in the Office of Information Technology processing the onboard and offboard of employees and contractors working for DHS.

*This is not a technical support position. 

• Receive and track onboard and offboard requests; check the requests for completeness and accuracy;
• Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through          Remedy system;
• Requests the setup and delivery of equipment or wireless devices;
• Coordinate with application teams for additional application access requests;
• Track progress of requests to completion and escalate to vendors and management as needed;
• Review accounts for accuracy of provision or deprovision based on requests;
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365       email, and remote VPN;
• Confirm onboard accounts are assigned group memberships, network drives, and Remedy profiles as          requested;
• Verify group memberships, network drives, and Remedy profiles are disabled for offboards;
• Communicate status of processed onboard or offboard requests to hiring managers;
• Resolve requests within SLA while providing the highest level of customer service;
• Display a consistent understanding of compliance in order to assist in high priority escalations and         requests;
• Cadence structure and reporting to OIT Leadership on a weekly basis.

Qualifications & Skills Required: 

• Associate degree in a related field or minimum 2+ years of help desk support
• One-year proven experience with Office 365 Pro Plus core applications
• Experience with Remedy or other Enterprise ticketing systems
• Experience with Okta Integration is a plus
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced  and changing environment with occasional aggressive timelines
• Capable of working competently with personnel at multiple levels of the organization
• Experience in performing well under pressure
• Excellent oral, written, and interpersonal communication

Contact the recruiter working on this position:

The recruiter working on this position is Abaka Kartik(Shaji Team)
His/her contact number is +(1) (571) 2812089
His/her contact email is karthik.abaka@msysinc.com

Our recruiters will be more than happy to help you to get this contract.