Job summary:

Job description:

****Federal/DoD contract; US Citizens Only- No dual citizens; must be able to undergo security background check ***  Full time or hourly contract.

maintain the Avaya Notification System (ANS). This system consists of 200 ports High Availability

The Unified Communications (UC) Technician shall:

• Interface and collaborate with stakeholders, consumers, government officials ensuring optimal delivery of high quality Enterprise UC ANS.

•  Work directly with personnel, the provider, other agencies and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to identify, establish, and communicate key performance indicators needed to meet position requirements
•  Create, update and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates & corrections
•  Assist in real-time to enhance customer response and issue resolution
•  Create and maintain distribution lists and notification scenarios, working with personnel to develop and maintain accurate ANS database
•  Launch notifications, as directed by the customer
•  

Required Skills

• Avaya-certified Unified Communications Technician
• a Bachelor's degree in Computer Science, MIS, related field or the equivalent and
• 9 years related experience or a MS and 7 years of experience or the equivalent
•  Possess a working knowledge of analysis, packet analysis, cloud and hybrid cloud technologies, ANS, switching, routing, firewall, balancers, traffic optimization, quality of service (QoS), Voice transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
• • 7+ years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
•  Skillset equivalence to Cisco CCNP Routing and Switching certification
•  Working experience with implementing, maintaining, and troubleshooting Avaya, Cisco Internet Protocol (IP) Routing and Switched Networks

Contact the recruiter working on this position:

The recruiter working on this position is Abaka Kartik(Shaji Team)
His/her contact number is +(1) (571) 2812089
His/her contact email is karthik.abaka@msysinc.com

Our recruiters will be more than happy to help you to get this contract.