Job summary:

Job description:

**** Federal/DoD Contract - Must be a US Citizen; must be willing to go through a background check *** 100% Onsite - No remote due to security***Initial PO till 9/30/2020 with multi year extensions; usually the project goes for 4+ years with this customer**

*** Customer works on 4/10 schedule. The standard work week consist of ten (10) hours of work between 6:00 a.m. and 4:30 p.m. with one half hour designated as an unpaid period for lunch, Monday through Thursday ***

• Thorough knowledge of Windows x64 & x86 based client and server systems running on various hardware and virtual platforms. 
• Provide Tier-2 troubleshooting support, working with the user support team and the operations staff to effectively manage and communicate issues and perform problem analysis to resolution on a 24/7 schedule.

Required Skills

• Minimum AA degree in Information Technology related field or technical/trade school degree/certification in Information Technology related field. 
• Minimum two years’ experience supporting Windows x64 & x86 based clients and/or servers. 
• Minimum two years’ experience with IT customer support 
• Minimum of two years’ experience supporting and troubleshooting Office365 environments. 
• Minimum of two years’ experience supporting and troubleshooting Virtual Desktop Interface environments. 
• Minimum of two years’ experience supporting and troubleshooting Windows workstation and laptop environments.
•  Minimum of two years’ experience supporting and troubleshooting kiosk environments. 
• Minimum of two years’ experience supporting and troubleshooting mobile device environments. 
• Ability to provide support during non-standard business hours and be on call 24 hours a day, 7 days a week as needed or as scheduled. 
• Ability to communicate technical/complex information both verbally and in writing. 
• Attention to detail and exceptional analytical and problem-solving skills. 
• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks

Contact the recruiter working on this position:

The recruiter working on this position is Rajendra Reddy
His/her contact number is +(1) (202) 4706751
His/her contact email is rajr@msysinc.com

Our recruiters will be more than happy to help you to get this contract.