Job summary:

Job description:

** Onsite - No remote **

Back-end

1. Reporting

a. We need to urgently develop a workflow to extract YTD CSV data for all tickets including SLA values.

b. New dashboards to report KPIs to leadership. We need a gadget wizard that can be dedicated to maintaining the quality of our current and new dashboards

2. Patching and upgrades (including security advisories)

a. Scheduled maintenance windows to stay up to date.

b. We are currently running Jira 7.11, we are in the process of upgrading to 8.4.x

c. Jira 8.x.x may address the export limitation we currently have (no SLA data in CSV)

3. Mail handling & automation

a. We host multiple mailboxes for Jira Service Desk to help triage requests and act as automation endpoints

b. Configure Jira Enterprise Mail Handler

i. A few sources for notification send multiple tickets on the same topic but they dont include the Jira Ticket # so a new ticket is generated each time

We need to identify string or patterns and leverage the enterprise mail handler features

C. Request type maintenance

i. Field changes

ii. New custom fields

D. Add-on configuration/updates/testing

4. Customer portal features and updates

-Ability to auto populate visitor information into request forms via the SAML assertion values (email, department, etc)

5. VictorOps/PagerDuty optimizations

-We are breaking up our webhooks to support individual team endpoints in Vops/PagerDuty.

6. Enable sticky sessions / testing to deliver this to production

-Currently limited to a single VM at this time and we want multi VM/zone support.

Contact the recruiter working on this position:

The recruiter working on this position is Naga Lakshmi
His/her contact number is
His/her contact email is lakshmi@msysinc.com

Our recruiters will be more than happy to help you to get this contract.