Job summary:

Job description:

Interview Type: Skype *** Very long term project; initial PO for 1 year, expect to go for 4+ years *** Onsite - No Remote ***

The candidate will join the iNovah Payment Card Support team as a Lead Analyst and must demonstrate that they have the following knowledge skills and abilities. 

• Ability to lead project teams and institutional leadership teams for problem analysis, solution identification, implementation, and delivery.
• Ability to act as a communication conduit between key business users and the IT development team to translate business needs into project requirements documentation.
• Experience in business requirement elicitation and gathering techniques like Brainstorming sessions, project meetings and coordinating various technical and managerial teams at all levels including clients, business users and Subject Matter Experts (SMEs).
• Ability analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Ability to develop Requirement Traceability Matrixs as apart of Reengineering process in the Business Process Design.
• Knowledge of end-to-end business processes and existing business applications to evaluate how new project requirements impact those processes and ensure integrity throughout the entire process
• Ability to develop current As-Is and desired To-Be Use cases and workflow diagrams to visually represent challenges, risks, and opportunities for process improvements.
• Skills in developing project plans and associated project documents to effectively manage projects.
• Demonstrate attention to detail in all phases of the business analysis and project management lifecycles
• Ability to investigate and document Issues and tickets in ServiceNow from the deployment/project team and determine appropriate actions to be taken.
• Identify common issues and develop appropriate documentation, training, and/or tip sheets for (or in conjunction with) functional users 
• Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed.
• Develop test plan, test cases and training documentation using defined standards.
• Experience in performing functional, systems, regression, and integration testing.
• Experience conducting User Acceptance Testing activities and documenting issues
• Document and provide support for end user training including developing training materials.
• Must be a "self-starter" who identifies, resolves and reports on issues in a timely and effective manner. (optional)
• Able to work easily as part of a team as well as able to work independently; develop and coach others and be creative, with the ability to come up with new ideas. (optional)

Required Skills

• 7 years Experience providing production support or similar role.
• Strong working knowledge of office applications, i.e. MS Excel, MS Word, Visio, MS Access and PowerPoint.
• Written and verbal communications are clear, concise and achieve intended objectives.
• Problem Diagnosis skills, i.e., root cause analysis, discovery, replication, troubleshooting, resolution, verification, communication and escalation.
• Experience with Service Now
• 2 years Experience in retail Point Of Sale and Card Payment software solutions
• Experience in business systems analyst support or similar role.
• Experience in documenting business processes & creating process flows

Contact the recruiter working on this position:

The recruiter working on this position is Abaka Kartik(Shaji Team)
His/her contact number is +(1) (571) 2812089
His/her contact email is karthik.abaka@msysinc.com

Our recruiters will be more than happy to help you to get this contract.