Job summary:


Title:
Tier 2 Service Desk Analyst

Location:
Phoenix, AZ, United States

Length and terms:
Long term - W2 or 1099 only


Position created on 08/14/2019 05:55 am

Job description:


** F2F Interview required  - Reasonable expenses will be paid for f2f.** Initial PO for 12 months; usually projects with this customer goes for 3+ years ***

Role and Responsibilities

Needed: A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting Support Desk. The Service Desk is in operation from 7:00am - 5:30pm Monday - Friday, excluding State holidays. Resources will need to be available for an eight hour shift during this time frame. The service desk supports internal customers at ADOT. These customers range from field workers to the Director. This position will be providing; Support for Server, Desktop, and customers issues on the ADOT network. Fixes to computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work. Implementation of software patches, security fixes, and tests, validates modified system configurations, install and configure PC hardware, software and peripherals. Assistance with major deployments of hardware and software, monitor system reliability and availability, assigned project tasks and attending section staff meetings. Maintenance on hardware and software packages to include client and server platforms. Training to new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. Will also provide training to customers how to use PC related software and hardware. Monitors compliance with standards for systems software and documentation. Position is restricted to local candidates and job duties cannot be performed remotely.


Qualifications and Education Requirements

  • -General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • -Ticketing and Department operating procedures
  • -Experience using remote connectivity tools and protocols
  • -Knowledge of Microsoft products including operating systems and Office
  • -Computer hardware configuration and repair knowledge
  • -Knowledge of Ethernet network topology to assist with troubleshooting network issues 
  • -Knowledge of IT infrastructure industry standards and best practices 
  • - Experience with Active Directory 
  • -Experience with Windows 7
  • -Experience with Project Management 
  • -Experience with Scripting
  • -Experience with SQL
  • -Experience with Backup solutions 
  • -Minimum 3 years of current working experience in an IT field

Contact the recruiter working on this position:



The recruiter working on this position is Jagadishwar Rao (Team Ravi )
His/her contact number is +(1) (919) 3353915
His/her contact email is j.rao@msysinc.com

Our recruiters will be more than happy to help you to get this contract.