** F2F Interview required - Reasonable expenses will be paid for f2f.** Initial PO for 12 months; usually projects with this customer goes for 3+ years ***
Role and Responsibilities
Needed: A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting Support Desk. The Service Desk is in operation from 7:00am - 5:30pm Monday - Friday, excluding State holidays. Resources will need to be available for an eight hour shift during this time frame. The service desk supports internal customers at ADOT. These customers range from field workers to the Director. This position will be providing; Support for Server, Desktop, and customers issues on the ADOT network. Fixes to computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work. Implementation of software patches, security fixes, and tests, validates modified system configurations, install and configure PC hardware, software and peripherals. Assistance with major deployments of hardware and software, monitor system reliability and availability, assigned project tasks and attending section staff meetings. Maintenance on hardware and software packages to include client and server platforms. Training to new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. Will also provide training to customers how to use PC related software and hardware. Monitors compliance with standards for systems software and documentation. Position is restricted to local candidates and job duties cannot be performed remotely.
Qualifications and Education Requirements
The recruiter working on this position is Jagadishwar Rao (Team Ravi )
His/her contact number is +(1) (919) 3353915
His/her contact email is j.rao@msysinc.com
Our recruiters will be more than happy to help you to get this contract.