Job summary:


Title:
Service Desk Analyst

Location:
Phoenix, AZ, United States

Length and terms:
Long term - W2 or 1099 only


Position created on 06/13/2019 09:57 pm

Job description:


** F2F Interview required  - ** Initial PO for 12 months; usually projects with this customer goes for 3+ years ***

W2 or 1099 only - no c2c

Must have  Active Directory and remote tool experience. 

Description of Duties (primary & secondary)

  • •20% - Receive calls, emails and web inquiries for end users and /or other external Help Desks
  • •20% - Log the call, email or web inquiry into a ticket management system and classify the ticket according to identified standard severity classifications
  • •20% - Provide basic level troubleshooting to uncover known issues.
  • •20% - Be the primary customer contact for status of assigned tickets, be the primary owner of assigned open issue until problem is resolved and ticket is closed.
  • •20% - Provide problem resolution for known issues in a timely manner or escalate tickets to the next support tier as appropriate.
  • •Other duties as assigned 


Required Skills

  • •Associate's degree plus one to three years of information technology experience or equivalent experience
  • •3+ years of experience in Technical knowledge to provide support to end users.  
  • •3+ years of experience Knowledge of workflows and processes, back-office server applications, web-based application, computer/networking protocols and any other computer-related technologies.
  • Strong active directory
  • strong remote desktop tools



Contact the recruiter working on this position:



The recruiter working on this position is Krishna Simha
His/her contact number is +(1) (202) 7381481
His/her contact email is krishna.simha@msysinc.com

Our recruiters will be more than happy to help you to get this contract.