Job summary:

Job description:

*** Initial PO for 12 months; usually projects with this customer goes for 3+ years ***

W2 or 1099 only - no c2c

Description of Duties (primary & secondary)

•     20% - Receive calls, emails and web inquiries for end users and /or other external Help Desks
•     20% - Log the call, email or web inquiry into a ticket management system and classify the ticket according to identified standard severity classifications
•     20% - Provide basic level troubleshooting to uncover known issues.
•     20% - Be the primary customer contact for status of assigned tickets, be the primary owner of assigned open issue until problem is resolved and ticket is closed.
•     20% - Provide problem resolution for known issues in a timely manner or escalate tickets to the next support tier as appropriate.
•     Other duties as assigned 

Required Skills

•     Associate's degree plus one to three years of information technology experience or equivalent experience
•     3+ years of experience in Technical knowledge to provide support to end users.  
•     3+ years of experience Knowledge of workflows and processes, back-office server applications, web-based application, computer/networking protocols and any other computer-related technologies.

Contact the recruiter working on this position:

The recruiter working on this position is krishna chenchu Chenchu
His/her contact number is
His/her contact email is krishna.chenchu@msysinc.com

Our recruiters will be more than happy to help you to get this contract.