Service Desk Analyst
Phoenix, AZ, United States
Length and terms:
Long term - W2 or 1099 only
Position created on 05/22/2019 01:02 am
*** Initial PO for 12 months; usually projects with this customer goes for 3+ years ***
W2 or 1099 only - no c2c
Description of Duties (primary & secondary)
- 20% - Receive calls, emails and web inquiries for end users and /or other external Help Desks
- 20% - Log the call, email or web inquiry into a ticket management system and classify the ticket according to identified standard severity classifications
- 20% - Provide basic level troubleshooting to uncover known issues.
- 20% - Be the primary customer contact for status of assigned tickets, be the primary owner of assigned open issue until problem is resolved and ticket is closed.
- 20% - Provide problem resolution for known issues in a timely manner or escalate tickets to the next support tier as appropriate.
- Other duties as assigned
- Associate's degree plus one to three years of information technology experience or equivalent experience
- 3+ years of experience in Technical knowledge to provide support to end users.
- 3+ years of experience Knowledge of workflows and processes, back-office server applications, web-based application, computer/networking protocols and any other computer-related technologies.
Contact the recruiter working on this position:
The recruiter working on this position is krishna chenchu Chenchu
His/her contact number is
His/her contact email is email@example.com
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