Job summary:


Title:
Junior Business/Service Desk Analyst - F2F Interview

Location:
Harrisburg, PA, United States

Length and terms:
Long term - W2 or C2C


Position created on 02/15/2019 10:20 pm

Job description:


*** Very long term project; initial PO till 12/31/2019 but expected to go for 3+ years ***F2F Interview required; reasonable expenses will be paid for f2f interview *** Onsite; no remote

  • Experience providing Service Desk support including:  password resets, usability issues, troubleshooting complex business issues and escalating bugs to developers.  
  • Strong communication skills; both written and spoken.
  • Experience performing User Acceptance Testing (UAT) including test case creation, execution and defect management.
  • Ability to conduct requirements gathering and design initiatives required to meet state and federal regulations, improve business operations, data collection, reporting and system usability.
  • Complete assigned tasks as required to assist in the implementation, design, training or support of PA WITS.
  • Additional requirements may include (as time permits):
  • Identify and build awareness of improvement initiatives for tracking via a Continual Service Improvement Register.
  • Participate, execute and at times lead service improvement initiatives focused on data quality, data integrity, security and operational excellence.
  • Experience with Service Now or other IT Service Management toolset a plus.
  • Experience with SSRS or other reporting systems.  Ability to develop SSRS reports a plus.
  • Experience creating screen mockups.
  • Monitor and analyze provider data entry to identify potential data issues.
  • Works with users to ensure that solutions meet business requirements.
  • ITIL v3 Foundations Certification Preferred.


Required Skills:

  • 2 years of Experience providing Service Desk support including: password resets, usability issues, troubleshooting complex business issues and escalating bugs.
  • 2 years of Experience performing User Acceptance Testing (UAT) including test case creation, execution and defect management.
  • 2 years of Experience with requirements gathering and initiatives required to meet state and federal regulations, data collection, reporting and system usability.
  • 2 years of Strong communication skills; both written and spoken.

Highly Desired Skills:

  • 2 years of Experience with Service Now or other IT Service Management toolset a plus
  • 2 years of Experience with SSRS or other reporting systems.
  • ITIL v3 Foundations Certification.

Contact the recruiter working on this position:



The recruiter working on this position is Jagadishwar Rao (Team Ravi )
His/her contact number is +(1) (919) 3353915
His/her contact email is j.rao@msysinc.com

Our recruiters will be more than happy to help you to get this contract.