Job summary:

Job description:

Webcam Interview*** Very long term project; initial PO for 1 year, expect to go for 4+ years ***

• Support the Enterprise Application team by documenting, monitoring and validating the installation and configuration of the Genetec Security Center application and hardware. 
• Software and hardware include Genetec Omnicast and Synergis software, Wisenet Device Manager software, video servers, Hanwha IP cameras, Access Control devices including HID Readers, Mercury Board Intelligent Controllers and LifeSafety Power boxes and system peripheral devices; other solutions and their software and/or hardware may apply.
• Assist the Enterprise Application team by troubleshooting installation/configuration issues for Genetec Omnicast and Synergis software, Wisenet Device Manager software, SV300 video servers, Fujitsu video servers, Hanwha IP cameras, Access Control devices including HID Readers, Mercury Board Intelligent Controllers (1501 & 1502), Mercury Board MR52, and MR51es and LifeSafety Power boxes and system peripheral devices; other solutions and their software and/or hardware may apply.
• Receive, log and fully document requests for support from help desk using ServiceNow. Must have the ability to capture incidents and resolve incidents within ServiceNow and issues identified by the Application Owner with the ability to document resolution(s) providing weekly status reports to Management.
• Monitor progress of resolution of requests for support and ensure users and other interested parties are kept informed.
• Coordinate with the IT Application team and with other NCDIT Transportation disciplines to resolve all technical issues.
• Communicate technical information to a variety of internal management and external stakeholders both verbally and in writing. 
• Maintain and update as needed the document(s) which details the information architecture, IPs, MAC addresses, serial numbers, host names, building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.
• Draft equipment list based on quote from vendor.

Required Skills:

• 5 years of BS/BA or equivalent work background or IT experience with VMS and Access Control solutions on a unified platform in a non-federated environment.
• 5 years of Experience with Service Now
• 5 years of Experience with Networking concepts, troubleshooting skills, including an understanding of DHCP, networking ports on switches and firewall rules
• 5 years of Experience with installation and service of video surveillance equipment and IP Cameras
• 5 years of Strong working knowledge of office applications, i.e. MS Excel, MS Word, Visio, MS Access and PowerPoint
• 5 years of Written and verbal communications are clear, concise and achieve intended objectives

Desired Skills:

• 3 years of Experience with Genetec Security Center

Contact the recruiter working on this position:

The recruiter working on this position is Avinash Ravuri
His/her contact number is +(1) (202) 7384374
His/her contact email is avinash@msysinc.com

Our recruiters will be more than happy to help you to get this contract.