Job summary:


Title:
Junior Avaya Support

Location:
Raleigh, NC, United States

Length and terms:
Long term - W2 or C2C


Position created on 02/12/2019 04:56 pm

Job description:


Interview Type: Skype *** Very long term project; initial PO till 7/2019, expect to go for 4+ years ***

This position is part of the  Voice Operations team with the primary responsibility for service support of the Enterprise IP Telephony and Contact Center Services.  


This position is required to communicate on a regularly scheduled basis with agency contacts to ensure the system is meeting agreed upon service level parameters. This position accepts and resolves service request, incidents, and problems from the DIT Service Desk in the agreed upon time frames. There are instances in which the Specialist provides consultation for the development of inbound and outbound contact center services and campaigns. This responsibility includes but is not limited to the successful execution of daily operating functions associated with availability management, new technology release management, capacity management, configuration management, incident management, problem management, and Service Level management for the following technologies:

  •  IP Telephony Call Processing;
  •  Skills based routing (ACD functionality);
  •  Computer Telephony Integration (CTI);
  •  Contact Center Management Reporting (CMS);
  •  Predictive Dialing;
  •  Voice Mail/Unified Messaging; and,
  •  End User Access Devices
  •  Access to the Public Switched Telephone Network


Skills Needed:

  •  2 years Experience administering and troubleshooting Avaya Communications Manager, Interaction Center, CMS, and Predictive Dialer.
  •  A working knowledge of Layer II and III data networks is desired so that the incumbent can effectively work with Network Services to resolve network issues associated with service operation
  •  Demonstrated ability to conduct maintenance, troubleshooting, and repairs and ensure proper operation of the Avaya Communications Manager
  •  Demonstrated ability to plan, organize, and execute with strong problem-solving skills
  •  The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing.
  •  Ability to work independently, as well as collaboratively in a team environment
  •  Avaya Vendor training or CCNA Collaboration preferred


Contact the recruiter working on this position:



The recruiter working on this position is Avinash Ravuri
His/her contact number is +(1) (202) 7384374
His/her contact email is avinash@msysinc.com

Our recruiters will be more than happy to help you to get this contract.