Job summary:


Title:
Trainer with Student Information Systems

Location:
Washington, DC, United States

Length and terms:
Long term - W2 or 1099 Only


Position created on 05/23/2018 06:20 pm

Job description:


**** W2 or 1099 Only - No c2c *** F2F Interview - reasonable expenses will be paid for F2F Interview ***


Position Description: 

The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Aspen SIS functions and support the DevOps team in testing and validation new SIS features.  The analyst is responsible for providing in person training and support to schools and central office users.  They will provide in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users’ requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction.  

Specific Duties 

  • 1.Provide in person training to central office and school based staff (both at central office and at schools)
  • 2.Serves as the Tier II point of contact for support to resolve Aspen SIS user issues
  • 3.Delivers the highest level of customer service to users 
  • 4.Logs user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.
  • 5.Determines nature of obstacles and best DCPS staff to resolve, tracks and follows up until issue is resolved.
  • 6.Completes testing and user validation of Student Information System
  • 7.Creates and maintains training resources (manuals, reference guides, webinars) to support ongoing training.
  • 8.Provide office hours support at various sites
  • 9.Supports and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.
  • 10.Performs other related duties as assigned.


Required Skills and Experience 

  • Master’s degree in IT or related field or equivalent experience (16 years)
  • Aspen SIS - Highly desired
  • Help desk ticket tracking systems (Remedy, HEAT, etc.)
  • 4 years Student Information System - SIS capabilities
  • Excellent customer service, communication, interpersonal skills (both written and verbal)
  • 10 years Producing training materials using video, Word, PowerPoint, and Camtasia, or Captiva
  • Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.
  • 12 years Must have a wide range of skills and knowledge in computer software and an understanding for network applications.
  • Must have exposure to or experience in the education sector preferred.
  • 1-5 yrs as SME in complex enterprise level projects
  • Must have Adobe Captivate


Contact the recruiter working on this position:



The recruiter working on this position is Rajendra Reddy
His/her contact number is +(1) (202) 4706751
His/her contact email is rajr@msysinc.com

Our recruiters will be more than happy to help you to get this contract.