Job summary:

Job description:

****  24 hours per week (3 days per week)  W2 Only - No c2c *** F2F Interview - reasonable expenses will be paid for F2F Interview ***

Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled.  Includes problem recognition, research, isolation, resolution, and follow-up steps.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, email and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Break downs computer desk top environment
13. Reconnects computer work station environment.

Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience

Required Skills

• 1-5 yrs diagnosing and resolving end user computer/computer peripherals problems
• 1-5 yrs providing second-tier support to end users, server, or mainframe apps/hardware
• 1-5 yrs documenting, tracking and monitoring end user, server, or mainframe apps/hardware problems

Contact the recruiter working on this position:

The recruiter working on this position is Rajendra Reddy
His/her contact number is +(1) (202) 4706751
His/her contact email is rajr@msysinc.com

Our recruiters will be more than happy to help you to get this contract.