Job summary:

Job description:

Position: Global Commercial Data Manager

Location: Boston, MA

Duration: 6+ Months

The Global Commercial Data Manager will serve as the primary manager and expert of all third party customer and product data purchases for Shire across all business units and regions. In addition, the lead is responsible for US, International, and business units data acquisition, governance, and management. The lead will also be responsible for standard reporting, ad hoc data pulls and ensuring that all global data analytics teams have their data needs met.

This position will serve as the main contact for IMS and other third party data vendors and will work with brand, business units, regional, and corporate leaders to ensure the appropriate data is available for use.

This position will bring value to Shire by ensuring data are available and reducing redundant data purchases by having a view of all data purchases. This role will also be responsible for ensuring awareness and understanding of how to use available data sources. This person will be responsible for setting up appropriate trainings, meetings, and webinars with internal stakeholders.

The role will be an integral part of ensuring compliance globally, as it directs efforts to ensure corporate compliant systems are developed and maintained and that the information maintains the appropriate level of integrity to comply with Local country laws and guidelines for data management.

The lead must understand and ensure the core data systems and processes required to support the needs of the US, International Regions, Business Units and Local Operating Companies.

This lead will report into the Global Data Management Team based in the US and will be expected to collaborate with counterparts based in the US as well as internationally. More specifically, the lead will work closely with the International Procurement Lead, International Commercial Data Manager as well as cross functional peers (CRM Manager, MDM Manager, Digital Marketing Lead). In addition, the lead will have a team of data analysts (full time and contractors).

Responsibilities

30% Vendor Management—Serve as the primary contact for data vendors to ensure data are provided in a timely and cost effective manner. Work closely with procurement and purchasing departments to drive value and ensure appropriate service is provided by the vendor. In addition the Global Services Data Manager will ensure all data purchases are efficient, cost effective and delivered to the data consumer in a timely manner.


30% External Data Management—Maintain a current and accurate inventory of data purchased by Shire to ensure efficient access for all departments. Serve as a leader and partner with procurement during data contract renewal process. Consistently review data inventory to ensure data deliverables are current and highlight when contracts need renewal. Create and maintain processes and standards to reduce repurchasing of data already owned by Shire.

20% Data User Management—Work with data users in various departments, including marketing, sales, finance, and investor relations, to help provide insight into data purchasing processes and needs. Through these interactions, help them anticipate their data needs to drive additional value in the work they do. Work with and train data consumers to ensure they have appropriate credentials to access data when and how they need. Train data super users so they can self-service access data via online data portals and analytic tools.

20% Leadership & Management—Manage a team of outsourced contractors and analysts. Drive effective operational processes for ad hoc data requests, third party agreements (TPAs). Ensure analysts are delivering effective, efficient and valuable deliverables to the Business Units and data consumers.

Education and Experience Requirements

A Bachelor’s degree plus 5-7 years related pharmaceutical or vendor partner experience, or over 8 years of experience working in sales operations, marketing operations, market research or related pharmaceutical functions.

Minimum 5 years of experience in sales operations and business support required

Experience with management of pharmaceutical data vendors such as IMS and deep knowledge of pharmaceutical commercial data and experience working with the data.

Experience in the Pharmaceutical Industry and knowledge of pharmaceutical sales and marketing data is essential.
Key Skills, Abilities, and Competencies

o Expert knowledge of pharmaceutical commercial sales and marketing data (e.g. IMS, Symphony Health, Cegedim)
o Knowledge of data privacy laws, especially those that uniquely effect the pharmaceutical industry
o Ability to apply well-rounded business acumen and analytical skills to resolve complex business problems and deliver meaningful business recommendations
o Proven ability to effectively explain (verbally and through written documentation) and convert complex business requirements into data deliverables and data requirements
o Strong analytical skills
o Experience with reporting and analytical tools within the Pharmaceutical Industry is essential
o Demonstrated experience of how reports and analytics support and direct pharmaceutical sales and marketing promotional activities
o Software knowledge for key commercial data systems (e.g. CRM, MDM, CLM)
o Strong customer service experience and mind-set
o Able to identify the critical issues of problems or opportunities using appropriate information and elevate issues according to their reach and severity
o Ability to multi-task activities: rigorous, structured, process centric approach to all work activities
o Ability to manage multiple vendors & direct reports
o Ability to thrive in a fast paced, dynamic environment
o Strong sense of urgency
o Proven ability to work independently with limited supervision
o Proven ability to work in extremely dynamic environment with strict timelines and budgets while successfully managing multiple concurrent tasks
o Proven ability to work well with people from different disciplines and with varying degrees of business or technical knowledge
o Executive presence skills; proven ability to tailor written and verbal communication to the audience appropriately
o Strong organizational and project management skills
o Excellent verbal and written communication skills
o Excellent time management abilities are required

Builds a Collaborative Culture
• Builds and models a culture of questioning and constructive challenge to foster openness and candid dialogue
• Listens to and carefully considers others’ perspectives, especially to manage and resolve conflict
• Acts with an understanding and sensitivity to others locally and globally, internally and externally
• Encourages accountability and responsibility that enables others to act with integrity

Leads with Strategic Agility
• Sets and clearly articulates a compelling vision for the future that fosters enthusiasm
• Develops bold strategic plans and crafts pragmatic solutions to implement them
• Recognizes opportunities and challenges and modifies strategy accordingly
• Moves easily between addressing current needs and planning for the future with informed insight
• Considers marketplace and economic forces and trends in making sound business decisions

Navigates Change
• Decides and acts, even when faced with uncertainty
• Clearly communicates the need for change and is actively responsive to the resistance it can evoke
• Anticipates and proactively addresses the conflict and ambiguity inherent in change
• Quickly focuses on the critical issues while prioritizing current work

Develops Organizational Capability
• Inspires passion for growth and change in Shire’s people
• Builds and improves effective internal systems and processes that align with organizational priorities
• Builds and fosters effective teams in a global matrix organization
• Considers and addresses business and development needs both locally and globally

Drives Innovation
• Generates breakthrough solutions, and enables others to do the same
• Draws on unexpected or seemingly unrelated ways of thinking
• Operates from a framework of possibility
Complexity and Problem Solving

Understanding of internal Shire functions to enable support of those functions who use Commercial Data, including Finance and other areas within CoE. Decisions will have impact on the design and interpretation of the sales reports and ultimately affects the Field Force and promotional decisions that they make based on the information. Design decisions will be made in a team environment, involving representation from Sales Operations, IT and the Field Force.
Internal and External Contacts

Internal:
o SFE US and International counterparts and cross-functional partners
o CoE
o Sales Leadership
o MDM Lead

External:
o Consultants
o Platform vendors

Contact the recruiter working on this position:

The recruiter working on this position is Rakesh Murali
His/her contact number is +(1) (510) 4706154
His/her contact email is rakesh_murali@msysinc.com

Our recruiters will be more than happy to help you to get this contract.